Booking Conditions

CANTERBURY TRAVEL (LONDON) LTD

hereinafter called the Company, give notice that:
1. All arrangements are made subject to the following terms and conditions and the completion of this internet booking form by the Client and/or his representatives is confirmation of acceptance and agreement to be bound by these conditions. Telephone transactions where credit card details have been supplied are also considered as meeting this requirement.

2. When taking a booking Clients will pay to the Company the specified deposit. If the booking is accepted by the Company the deposit will be retained and go towards the payment of the total cost of the arrangements. Receipt of the deposit does not imply acceptance of the booking by the Company and the Company cannot accept responsibility for any delay or expense suffered by the Client between receipt of the deposit and the written notification by the Company of acceptance or non-acceptance of the booking. If the booking is not accepted by the Company and no acceptable alternative arrangements can be offered the deposit will be returned. A confirmation/invoice will be sent in due course which will specify the date for payment of the outstanding balance. If a booking is made within the payment period the total cost of the holiday must be paid at the time of booking.

3. If the Client cancels the arrangement, or the Company cancels the arrangements because of failure by the Client to pay the balance by the prescribed time, the deposit is forfeited. Additionally, the Company may recover from the Client any additional costs incurred in making and cancelling the arrangements.

4. The price of your travel arrangements can be varied due to changes in: transportation costs e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5. After acceptance of the booking if the client cancels his arrangements or does not pay the balance of the holiday price by the prescribed time the Company reserves the right to cancel the booking and in such cases the Client will forfeit the deposit. In addition if either event occurs within 42 days of departure the following cancellation fees become payable by the Client.

Period before departure within which written cancellation is received:

more than 42 days

29-42 days

15-28 days

0-14 days

On the day of departure

Cancellation charges including (deposit paid) as % of total price:

Deposit only 40% 60% 100% Total only cost

We regret that in the event of cancellation, deposits cannot be carried over to a future year or to alternative travel arrangements.

6. If circumstances beyond the Company’s control cause either withdrawal or modification of the advertised arrangements which are made by the Company as agents for the suppliers of transport, accommodation and other services, the Company agrees to immediately notify Clients and if possible offer comparable arrangement or a prompt and full refund of all monies paid by the Client. Such withdrawal will not take place after the date when the balance becomes due unless for reasons amounting to force majeure or in the event that the Client defaults in payment of the balance.

7. Disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if the customer so wishes) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on document alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person or £5,000 per Booking Form or to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme written notice requesting arbitration under the scheme must be made within nine months after the scheduled date of return from the holiday.

8. Amendments of bookings received in our office in writing prior to 42 days in advance of tour departure will be charged an amendment fee of £50 per person involved in the transaction. Amendments to bookings made within 42 days of departure will be treated as a complete cancellation of the holiday involved and cancellation fees set out under booking condition 5 still become applicable. Name changes are accepted at any time prior to departure at a cost of £50 per person administration charge. In addition any costs incurred to airlines for cancelled air tickets and any additional cost incurred for new tickets at higher value will be charged. Where scheduled airlines are concerned this will often be the total value of the original air ticket as a minimum. A further charge of £15 for fax expenses will be made for names changed within 1 month of departure as a result of a name change. Courier fees of £30 will be charged for reissued tickets within 10 days of departure.9. Exchange rates used in the brochure are: (as quoted in the Financial Times, 16 May 2005) UK £1 = 1.4670 Euros.

10. Responsibility is accepted by Canterbury Travel that the tour arrangements described in this programme are provided to reasonable standard. Responsibility is also accepted for the proven acts and or omissions of our employees, agents and suppliers under our control. Appropriate compensation will be offered should we fail in this respect. Such compensation payments do not apply for changes resulting from changes of schedules and cancellations by air sea and rail transportation companies, war or threat of war, riots, industrial disputes, disasters of natural or nuclear nature, terrorist action or other reasonable events beyond our control. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water or rail our responsibility is limited in accordance with the relevant conditions of the carrier.

11. Responsibility is accepted for proven negligent acts or omissions, by our employees, agents and suppliers, under our control, in respect of claims arising as a result of death, bodily injury, or illness caused to the signatory to the contract and/or any other named persons on our booking form. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water or rail our responsibility is limited in accordance with the relevant conditions of the carrier. Such claims being subject to English Law in respect of any question of liability or quantum and all proceedings shall be within the exclusive domain of the English Courts.

12. Where you suffer any accidental illness, personal injury or death, resulting from any activity not part of your holiday arrangements made by us, all possible advice and assistance will be offered. This will include where appropriate at our discretion, financial assistance up to a limit of £5000 per booking form. Such financial assistance is limited to appropriate circumstances whilst you are still outside the United Kingdom and will be by way of a loan which you will be required to repay within 56 days of your return to the United Kingdom. Canterbury Travel must provide written consent before any expenditure can be considered and further Canterbury Travel reserve the right to have complete control over legal proceedings including but not limited to the selection, appointment and control of your legal representation. Canterbury Travel shall not be liable for expenses normally covered by Holiday insurance policies at least equivalent to that offered by Canterbury Travel on page 25 and it is therefore in your own interest to ensure that you are in possession of a suitable travel insurance policy.

13. Transportation arrangements made on your behalf provide for the use of a variety of services. In the event of transportation delays arising, meals, refreshments and or overnight accommodation will be in accordance with the conditions of contract of the respective carrier being used, details of which can usually be supplied on request. Additionally our delayed departure benefit provides cover subject to the applicable terms and conditions specified where travellers have availed themselves of insurance cover via Canterbury Travel.

14. Where our tours are based on using charter aircraft. Tours are operated subject to a minimum participation level equivalent to 80% of aircraft seating capacity. We reserve the right to cancel tours up until 8 weeks prior to departure, where this minimum criteria is not achieved.

15. If the customer shall bring a claim against the Tour Operator, arising out of the negligent acts or omissions of the Tour Operators agents, suppliers or subcontractors, and if the said claim is settled by any payment by the Tour Operator to the customer, whether by agreement or following a court judgement, the Tour Operator shall be subrogated to the customers personal rights of action against the said agents, suppliers or sub-contracts for recovery in the customers own name. Further, the customer will render all necessary assistance to the Tour Operator in connection with any recovery proceedings.

16. Activities throughout your holiday are undertaken in Arctic condition. The organisers reserve the right to vary the tour content and duration of such activities in accordance with general safety practices.

17. Structures featured in all our tours built from ice, snow, etc eg Igloos  are dependant on satisfactory levels of snow and means of it’s compactability and in the event of inappropriate conditions existing such structures cannot be provided. Tours within our brochure operate in the Arctic where since the start of our winter operations snow has always been present. Lack of snow at the featured resort would not be an acceptable reason for cancellation and the tour content and offers would be adapted to provide a holiday of similar quality within the same geographical area of Lapland.

18. It is a requirement of our contract with you, that you be in possession of a comprehensive winter sports insurance policy that covers all activities featured in our tours as good as or superior to that featured on page 25 of our brochure. If you are providing your own insurance cover please specify the policy held on our booking form.

19. Canterbury Travel reserve the right to adjust the content of inclusive tours featured in this programme. Prior to your entering into a contract with us, such changes will be advised to you. Should adjustments be necessary after you have entered into a contract with us we will ask for your  written acceptance of such changes. Where changes arise as a result of force majure eg lack of snow in resort by signing our booking form you agree to our making such changes on your behalf. Based on past snow records for the Arctic such adaptations are highly unlikely.

20. Should the need arise, we reserve the right to substitute an alternative air carrier, aircraft type or origination/ destination airport to that previously quoted for our tours. Such alterations do not provide a right of cancellation.

21. Our longer husky safaris (7 night tours) are dependent on appropriate weather conditions prevailing and are subject to cancellation in the event of thin ice on the rivers or excessive water on the ice or in the event that snow has melted away from the tracks to be used. To date it has not been necessary to make such cancellations. This adjustment would be made on the grounds of safety and you would have the right of cancellation with full refund. No additional payments would be made for out of pocket expenses and you accept that by signing our booking form that our total liability to you would be a full refund of all monies paid.

22. Any money paid by a customer to an officiallly appointed agent of Canterbury Travel is at all time held on behalf of the ATOL holder i.e. Canterbury Travel.

23. Our interest lies in providing our clients with a hassle free and enjoyable holiday. Thereby if in our reasonable opinion or that of a person in authority any threatened disruptive action prior to commencement of your holiday or subsequent action on holiday which affects the enjoyment of others allows us the right to terminate your holiday. Should this occur there would be no refund or compensation paid.

24. Consumer Protection: – The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is 0739. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

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Canterbury Travel (London) Ltd 42 Highstreet, Northwood, Middlesex HA1 6BL - 01923 457017

© Copyright Canterbury Travel (London) Ltd 2005

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